Idris Akorede Ibrahim
Support Engineer | EdTech Specialist | Mechanical Engineer
Nigeria, NG.About
Highly analytical and results-oriented Support Engineer with 3+ years of experience in educational technology and a strong foundation in mechanical engineering. Proven ability to simplify complex technical concepts, provide exceptional user support, and optimize digital learning environments. Adept at leveraging LMS platforms, Python scripting, and data analysis to enhance operational efficiency and user experience. Eager to apply a unique blend of technical expertise and pedagogical insight to drive impactful support solutions and contribute to a dynamic technical team.
Work
Summary
Actively building expertise in eLearning support and technical troubleshooting through self-driven projects and simulated environments.
Highlights
Gained foundational expertise in eLearning support by simulating diverse student and instructor workflows within Moodle and Canvas sandbox environments, identifying potential pain points and optimizing user experience.
Explored and optimized LMS processes by creating comprehensive test schedules and mock quizzes, ensuring seamless module uploads and content delivery.
Honed coordination and logistical skills by managing class schedules, tracking progress, and simulating various support scenarios to anticipate user needs.
Developed basic Python scripts to automate student data organization and utilized SQL queries for preliminary learning progress analysis, enhancing data accessibility.
Contributed to curriculum enhancement by preparing detailed mock review reports, outlining findings and proposing actionable improvement suggestions.
Proactively investigated helpdesk workflows and ticket management systems (Notion, mock Zendesk) to understand best practices in technical troubleshooting and support.
Various Schools & Independent Programs (Remote/On-site)
|STEM Instructor/Educational Support Specialist
Summary
Provided comprehensive STEM instruction and educational support, leveraging digital tools and fostering engaging learning environments.
Highlights
Delivered engaging instruction in STEM subjects to over 500 secondary and post-secondary students, integrating digital tools to reinforce complex concepts and improve learning outcomes.
Streamlined educational support by designing and coordinating tutoring schedules for 100+ students, optimizing resource allocation based on student needs and instructor availability.
Provided timely and effective technical and academic support to students via chat and email, resolving 95% of inquiries related to assignments, material access, and basic tech issues.
Ensured operational efficiency of virtual classes by monitoring sessions for timely starts and ends, and documenting key insights to continuously refine lesson structure and delivery.
Leveraged Google Workspace (Docs, Sheets, Meet) and Zoom to facilitate efficient hybrid and virtual instruction, enhancing accessibility and engagement for remote learners.
Collaborated cross-functionally with peers to resolve complex course inquiries and dynamically adjusted lesson pacing based on real-time student feedback, improving comprehension.
Contributed to curriculum development by providing structured, data-driven feedback on lesson clarity and student engagement, leading to enhanced educational materials.
Summary
Led and supported STEM outreach initiatives, focusing on technical logistics and educational content delivery.
Highlights
Orchestrated successful hybrid STEM outreach programs, managing technical logistics for virtual events, including speaker coordination and providing direct audience support, reaching over 200 participants.
Championed the adoption of essential tech tools, empowering peers with improved collaboration and file sharing capabilities for academic projects.
Created and delivered engaging educational materials and facilitated sessions that simplified complex space science concepts, making them accessible to a broad student audience.
Languages
English
Native
Skills
Learning Management Systems (LMS)
Moodle, Canvas, LMS Support, Content Upload, User Workflow Simulation.
Productivity & Collaboration Tools
Google Workspace (Docs, Sheets, Meet), Microsoft Office (Word, Excel, PowerPoint), Zoom, Microsoft Teams, Gmail, Chat Support Platforms, Google Drive, Dropbox, Notion.
Data Handling & Automation
SQL (basic queries), Google Sheets (data organization), Python (basic automation, file handling), Data Analysis.
Technical Support & Troubleshooting
User-side Issue Resolution, eLearning Platform Support, Helpdesk Operations, Ticket Management, Zendesk (mock).
Instructional & Educational Support
Curriculum Support, Lesson Pacing, Student Engagement, Attendance Tracking, Session Monitoring, Educational Content Development.
Communication & Documentation
Technical Documentation, Process Documentation, Reporting, Cross-functional Collaboration, Written Communication, Verbal Communication.